High-quality customer solution leads
If you are a call or contact centre outsourcer, BPO or offer phone reception services you know how tough it is to generate quality customer solution leads. Those wasted moments where you’ve spent time writing proposals, returning phone calls and emails that go nowhere or responding to poor quality leads that were never qualified correctly.
Enter our CX Connect service: a smarter way to source quality business customer solution leads.
We don’t just tick and flick contact details and call it a lead. We’ll deliver you high quality, pre-qualified, industry-specifics leads designed to help you convert. Essentially we’re like an extra Business Development Manager for you, taking the time to understand the customer’s requirements and asking all the questions your BDM would (or should!).
We fully qualify all our leads before we hand them over to you – from the size of the campaign, key objectives, preferred commercial models, technology requirements, training requirements and more.
And with our purpose built Supplier Dashboard for call centre outsourcers, you also get to define the type of leads you’d like to receive from us. From minimum campaign sizes, no ‘commission-only’ leads etc – you get to specify it all in our Suppliers Portal. This ensures that when you do receive a lead from us, its a lead that won’t waste your time.
Importantly, there is no cost to join – you’ll only pay a small commission to us on successful conversion of the business customer solution leads we send you (and we’ve even got generous payment terms).