CX Connect Privacy Collection Notice

This collection notice outlines how we (CX Connect ABN 58 817 433 774) (CX Connect) collect and handle your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Further information on how we manage your personal information can be found in our Privacy Policy or by contacting us at privacy@cxconnect.com.au.

1. Why do we collect your personal information and how will we use it?

We collect and use your personal information to operate our service of connecting you with call centre outsourcing businesses that can meet your requirements.

We may use your personal information to verify your request and, where we have identified suitable businesses, we will provide your contact details to them so they can contact you directly.

We also use your information to tailor our products and services, send information about our offerings, promotions and updates, conduct customer satisfaction surveys, publish testimonials, and communicate changes to our services or terms.

2. Are there circumstances where we collect information and you may not be aware?

  1. Cookies. We use cookies to administer, analyse and improve website performance and content, and to monitor usage. Cookies are small files stored by your browser. You can configure your browser to refuse cookies if you prefer.
  2. Google Analytics. We use Google Analytics to understand site usage. The cookies generate information transmitted to Google and used to compile statistical reports (e.g. visits, time on site, pages viewed). You can configure your browser to disable Google Analytics.

3. Do we collect your personal information from third parties?

No. We will not collect your personal information from anyone other than you.

4. Do we collect sensitive information?

We do not request sensitive information without your consent or unless otherwise authorised by law.

5. Do we use your personal information for direct marketing?

We may provide you with member access to our partner website, CX Central, so you can access restricted resources and receive their free newsletter and notifications. We may also send you marketing materials about our products and services, offers and promotions. We will not use any sensitive information for direct marketing without your prior consent.

You can withdraw consent at any time by using the “unsubscribe” or “opt-out” link in emails or by contacting hello@cxconnect.com.au.

6. What happens if you don’t provide your personal information?

We may be unable to provide our services.

7. Who are we likely to disclose your personal information to?

  1. Call centre outsourcers identified as meeting your requirements;
  2. Australian Customer Experience Professionals Association (ACXPA);
  3. AWeber (email distribution management);
  4. Our Australian cloud server providers; and
  5. Other agents engaged to provide services to you.

We will not disclose your sensitive information to any other party.

8. How can you access, update or complain about our handling of your information?

Contact privacy@cxconnect.com.au. Our Privacy Policy explains how to access or request corrections to your information, and how to make a complaint about our handling of your personal information or any alleged breach of the APPs. We can also provide a copy on request.

9. Do we disclose your personal information to overseas entities?

  1. AWeber Systems (USA). We disclose email lists to AWeber for email management. AWeber may store information on servers primarily located in the USA and is subject to the Privacy Act 1988 (Cth) and APPs.
  2. Zendesk, Inc. (USA/EU). We disclose information to provide live chat functionality. Zendesk may store information on servers in the USA and the European Economic Area and is subject to the Privacy Act 1988 (Cth) and APPs.

Thank you for taking the time to read this collection notice.

This Notice was last updated November 2025