Australian Call Centre Outsourcing Guide
Outsourcing your call centre services can be a complex task.
With a wide variety of options—call centre outsourcers, virtual assistants, phone answering services, and virtual contact centres—it’s easy to feel overwhelmed.
Choosing the right partner for your business is just the beginning.
Considerations such as location, indicative costs, required technology, and finding a trustworthy supplier add layers of complexity.
Avoiding potential pitfalls, like service interruptions or reputational damage, requires careful planning.
In addition, suppliers often specialise in specific functions—sales, customer service, or technical support—and cater to particular industries such as financial services, FMCG, or insurance.
Some may even have minimum volume requirements or strict commercial models, which could limit your options.
If you’re new to outsourcing or seeking further insights, our Australian Call Centre Outsourcing Guide has you covered.
This comprehensive, vendor-agnostic guide offers unbiased advice to help you navigate the outsourcing process confidently, whether you’re outsourcing locally or internationally.
This Australian Call Centre Outsourcing Guide and the accompanying call centre outsourcing wizard have been crafted by local industry expert, Justin Tippett. With extensive experience in the outsourcing landscape, Justin brings a unique and invaluable perspective to this guide:
• Leadership in Outsourcing: Justin has successfully led an award-winning outsourcing businesses, gaining firsthand knowledge of the challenges and opportunities in this field.
• Consulting Expertise: He has worked as a consultant for companies aiming to optimise their outsourcing strategies, ensuring better outcomes and efficiency.
• Client Perspective: As a former BPO customer, Justin understands the needs and expectations of businesses seeking outsourcing solutions.
This wealth of experience has equipped Justin with a deep understanding of what it takes to make call centre outsourcing successful for all stakeholders. The guide leverages his insights to help you navigate the outsourcing process confidently, ensuring your project is a success.
Table of Contents:
If you don’t want to read the entire Australian Call Centre Outsourcing Guide, you can jump straight to the key sections below.
- What can you outsource?
- Common Types of Outsourcing Services
- Popular Outsourcing Destinations for Australia
- Call Centre Outsourcing Cost Guide (from Australia)
- What Australian businesses outsource their contact centres?
- Common outsourcing commercial models
- Defining your Requirements
- Questions to ask a potential outsourcer
- FAQs about our free CX Connect Service
Introduction to the Australian Call Centre Outsourcing Guide
Outsourcing part or all of your contact centre operations can deliver significant benefits, from cost savings to improved customer service. However, if not managed properly, the process can lead to frustrations for you, your business, and your customers.
This guide is entirely vendor-agnostic, offering independent advice free from bias toward any specific supplier or outsourcing destination. It’s designed to equip you with the knowledge and insights needed to make informed outsourcing decisions.
While the guide primarily focuses on outsourcing from an Australian perspective, the principles and advice are relevant to businesses exploring outsourcing solutions in any location.
What can you outsource to a call centre outsourcer?
When outsourcing to a BPO or call centre outsourcer, your options typically fall into two main categories:
Everything!
For many businesses, outsourcing means handing over the entire contact centre function—including sales, customer service, case management, and more. This allows companies to focus on their core operations while leaving customer interactions to industry experts.
While some believe it’s cheaper to manage contact centres in-house, the reality is different.
When you factor in costs like floor space, recruitment, training, technology, reporting, and forecasting, outsourcing often proves to be more cost-effective.
A popular variation is insourcing, where the business provides the physical space while the BPO handles staffing and technology.
There are also other models, such as partnering with recruitment agencies for staffing or using outsourced technology solutions. However, the most common approach is for the outsourcer to manage everything from their own facilities.
As needed
Outsourcing doesn’t have to be an all-or-nothing decision. Many businesses engage call centre outsourcers for specific purposes, such as:
• Supplementing an existing in-house contact centre with additional expertise.
• Handling seasonal demand during peak periods.
• Managing short-term campaigns when internal resources are insufficient.
• Providing overflow support during busier-than-expected periods.
• Encouraging internal competition to boost performance.
• Scaling support as the business experiences rapid growth.
• Driving new sales and acquisitions to boost revenue.
• Offering immediate crisis response and customer support during emergencies.
In short, a contact centre outsourcer can step in whenever your business needs flexibility, expertise, or scalability.
Common Outsourcing Services
Modern contact centre outsourcers provide a vast array of services across multiple communication channels, including phone, email, live chat, SMS, social media, and even video.
You can engage them for one or more services as a stand-alone solution or to complement your existing team as overflow or for specific campaigns.
Contact Centre Outsourcing services include:
- Customer service, Customer Care, Customer Support
- Information and advice lines
- Inbound Sales, order taking, reservations, bookings
- Outbound Sales, Telemarketing
- Lead Generation, Appointment setting
- Cross-selling and upselling to existing customers
- Technical Support
- Retention campaigns
- Intervention campaigns
- Collections, debt recovery
- Welfare checks
- Surveys and market research
- Emergency responses and information
- Crisis management/product recalls
- Database/Customer list cleansing and updating
- Social media monitoring and responses
- Data entry and data processing
- Interpreting services
Most outsourcers specialise in specific areas, despite claiming they can handle everything.
To ensure you find the right partner, use our free contact centre outsourcing wizard to match your requirements with the best-fit providers.
Popular Call Centre Outsourcing Destinations
For Australian businesses, there are generally a few popular outsourcing destinations when it comes to where to outsource your call centre services:
Australian Contact Centres
While it’s true that outsourcing to Australian contact centres comes with a higher hourly rate compared to offshore options, the true cost may not be as prohibitive as it seems.
The Hidden Costs of Offshore Outsourcing
Offshore solutions often carry risks that can lead to additional expenses, such as:
• Rework and Error Corrections: Miscommunications, cultural differences, and language barriers can result in higher rework rates, negating any initial cost savings.
• Customer Dissatisfaction: Poor customer experiences can lead to brand damage, loss of loyalty, and increased customer churn.
• Increased Oversight: Offshore suppliers may require more management time and effort to ensure service levels are met, adding to operational costs.
Why Australian Contact Centres Make Sense
By outsourcing locally, you gain:
• Cultural and Language Alignment: Agents understand local customer needs, reducing the likelihood of miscommunication.
• Faster Resolutions: Fewer errors and streamlined processes can lead to faster issue resolution and improved customer satisfaction.
• CX Differentiation: Superior service quality strengthens your brand reputation and builds customer trust.
When you factor in the potential costs of rework, oversight, and customer dissatisfaction, Australian contact centres may offer greater value in the long run despite higher hourly rates.
Learn more about keeping your call centre work in Australia >
New Zealand Contact Centres
New Zealand is an attractive outsourcing destination for Australian businesses due to its:
• Cultural Similarities: New Zealand’s culture and communication style closely align with Australia’s, ensuring smooth customer interactions and minimal friction.
• High-Quality Service: New Zealand contact centres deliver service levels and capabilities comparable to Australian providers.
• Cost Savings: Labour and operational costs are lower, offering Australian companies savings of up to 30% compared to onshore outsourcing.
• Proximity Advantage: With major call centre hubs in Wellington and Auckland, New Zealand is just a three-hour flight from Melbourne, facilitating easier management and collaboration.
For businesses looking to balance cost efficiency with high service standards, New Zealand presents a compelling option.
South Africa Contact Centres
South Africa’s contact centre industry is thriving, growing at approximately 15% annually. It has become a popular outsourcing destination for Australian businesses due to several key advantages:
• Highly Educated Workforce: South African agents are well-educated and proficient in English, with communication styles that align closely with Australian, UK, and US markets.
• Robust Infrastructure: Reliable technology and operational frameworks support high-quality service delivery.
• Low Staff Turnover: South Africa’s call centres enjoy strong employee retention, ensuring consistent service.
• Cost Savings: With savings of over 50% compared to onshore operations, it’s a cost-effective alternative for Australian businesses.
• Work Ethic: South African agents are known for their professionalism and commitment to delivering excellent customer service.
Considerations
The primary drawback is the distance—South Africa is a 14-hour flight from Australia, which may increase travel costs and complicate in-person management.
However, for businesses that value high-quality service at a lower cost than Australia, South Africa remains a compelling option.
Philippines Contact Centres
The Philippines remains the largest call centre industry in the world, employing approximately 1.62 million workers and generating around $32.16 billion USD annually as of 2024. With industry forecasts targeting annual revenues of $49 billion USD by 2028, the Philippines continues to solidify its position as a leading outsourcing destination.
For Australian businesses, the combination of cost savings, language fluency, and cultural compatibility makes the Philippines an attractive choice for scalable and efficient outsourcing solutions.
Key Benefits
• Cost Savings: Businesses can save up to 70% compared to onshore operations.
• Fluent English Speakers: Filipino agents typically speak English fluently, often with neutral or American accents.
• Time Zone Alignment: The Philippines operates in time zones close to Australia, enabling seamless customer service during business hours.
Challenges and Considerations
• COVID-19 Impact: The pandemic exposed infrastructure weaknesses, with some centres struggling to adapt to remote work environments.
• Compliance Culture: Filipino workers often exhibit a strong tendency to follow set processes without raising concerns, which can limit their ability to think outside the box. With proper guidance and empowerment, however, they can excel in delivering creative and proactive solutions.
• Quality Variation: As in any outsourcing market, partner selection is critical to ensure consistency and quality.
• High Staff Turnover: Retention can be challenging, requiring effective engagement and incentive strategies.
• Economic Factors: Exchange rate fluctuations, inflation, and infrastructure limitations can impact operational costs.
• Natural Disasters: Typhoons and flooding frequently disrupt operations, requiring robust disaster recovery plans.
Conclusion
With proper training, clear processes, and the right partner, outsourcing to the Philippines can achieve excellent results.
The balance of affordability, language fluency, and cultural adaptability makes it a top choice for Australian businesses, but careful planning is essential to maximise success.
Learn more about outsourcing call centre work to the Philippines >
Fiji Contact Centres
Fiji is an emerging outsourcing destination for Australian businesses, offering costs comparable to the Philippines but with the added benefit of proximity.
A fibre-optic cable linking Australia and New Zealand since 2009 has established robust, first-world telecommunications infrastructure, making Fiji a reliable and competitive option.
Key Benefits
• Cost-Effective Solutions: Similar pricing to the Philippines, with potential for significant savings compared to onshore operations.
• Friendly and Well-Educated Workforce: Fijian agents are known for their excellent customer service skills and fluency in English, making them an appealing choice for Australian businesses.
• Close Proximity: Shorter travel times between Australia and Fiji facilitate easier management and collaboration.
Challenges and Considerations
• Attendance Issues: Similar to the Philippines, maintaining consistent attendance can be a challenge, requiring robust workforce management practices.
• Weather-Related Disruptions: Fiji’s geographical location makes it vulnerable to cyclones and heavy rainfall, necessitating strong disaster recovery and business continuity plans.
Conclusion
Fiji offers a compelling combination of affordable costs, proximity to Australia, and high-quality customer service. With the right planning and partner, it’s an excellent option for Australian businesses looking to balance cost savings and service excellence.
Learn more about outsourcing call centre work to Fiji >
India Contact Centres
India was once the global leader in call centre offshore outsourcing, but the rise of cheaper and geographically closer destinations has contributed to a decline in its dominance. Additionally, customer feedback in some sectors has highlighted challenges, including accent comprehension and cultural misalignment.
Key Strengths
Despite these challenges, India remains a strong outsourcing destination for:
• High-Tech/IT Support Roles: With a highly educated and tech-savvy workforce, India excels in handling complex technical queries and IT-related support.
• Back-Office Processing: India is a cost-effective solution for data entry, billing, and other administrative tasks.
• Live Chat and Email Support: These non-voice services benefit from India’s proficiency in written English and structured workflows.
Challenges and Considerations
• Accent and Cultural Gaps: Voice-based customer support may face hurdles due to accent and cultural differences, which can impact customer satisfaction.
• Emerging Competition: Destinations like the Philippines and South Africa now offer comparable services at lower costs or with greater cultural alignment.
Global Solutions
For businesses seeking flexibility and scalability, many larger contact centre outsourcers offer multi-country solutions.
These options allow you to ‘mix and match’ locations based on your specific requirements, optimising both cost and service quality.
How It Works
• Simple Tasks: Low-complexity interactions, such as basic customer inquiries, can be managed cost-effectively in countries like the Philippines.
• Complex Tasks: High-value or sensitive interactions requiring cultural and contextual understanding can be handled locally in Australia.
Benefits of Multi-Country Solutions
• Cost Optimisation: Strategically split tasks across countries to achieve maximum cost efficiency without compromising service quality.
• Access to Diverse Talent Pools: Leverage specialised skills and expertise from different regions.
• Business Continuity: Distribute operations globally to reduce the risk of service interruptions due to localised events.
Contact Centre Outsourcing Cost Guide (from Australia)
Price is a key factor when considering call centre outsourcing.
Costs vary significantly depending on the location and the level of service provided.
Below, we’ve outlined typical fully-loaded hourly rates ($AUD), which include employee salaries, management overheads, technology, reporting, and other operational expenses.
Contact Centre Outsourcing prices by country (from Australia)
One of the biggest factors determining the pricing of call centre outsourcing is the location of your call centre.
The guide below provides a fully-loaded $AUD hourly rate to help compare prices and it’s the most common model used by most outsourcers.
A Fully-loaded rate or fully-bundled rate typically refers to the inclusion of the employee’s salary, management overheads, technology, reporting, accommodation etc.
Fully-Loaded Hourly Rates by Country
| Country | Fully-Loaded Hourly Rate (AUD) | Key Benefits |
|---|---|---|
| Australia | $48 to $70 | Ideal for complex tasks requiring cultural alignment and minimal communication barriers. |
| New Zealand | $35 to $60 | Offers similar quality and proximity benefits as Australia, but at a lower cost. |
| Philippines | $8 to $18 | Highly cost-effective for straightforward tasks, with a large, English-speaking workforce. |
| South Africa | $15 to $25 | Competitive pricing with strong infrastructure and excellent service quality. |
| Fiji | $10 to $16 | A growing market with competitive rates and proximity to Australia. |
What’s Included in a Call Centre Outsourcer’s Hourly Rate?
Comparing hourly rates between outsourcers can be challenging, as pricing models vary widely. Below are some key considerations that influence the cost of outsourcing:
1. Staffing Model
- Are agents dedicated to your campaign or shared across multiple clients?
- Does the rate include break times, or do you only pay for talk time?
2. Accommodation
- Onsite setups may include a dedicated workstation with one or two monitors.
- Alternatively, agents might operate remotely from home-based workstations.
3. Leadership and Management
- Is there a dedicated Team Leader, or are they shared?
- How frequently do agents receive coaching and performance support?
- Is a dedicated account manager available for regular communication?
4. Technology Costs
- What technologies are included (e.g., CRM, call recording systems, IVR)?
- Are there any additional fees for scaling or technology consumption?
5. Communication and Infrastructure Costs
- Are call charges or internet fees part of the hourly rate?
6. Training
- Does the rate include:
- Technical/product training
- Soft skills development
- Off-phone training sessions
7. Recruitment
- Are recruitment costs for initial hiring and replacements due to turnover covered?
8. Incentive Programs
- Does the hourly rate account for reward and recognition schemes to motivate agents?
9. Reporting and Analytics
- What reports are included as standard, and are customised reports an extra cost?
10. Quality Assurance
- Does the provider conduct internal or external QA assessments to maintain service levels?
Other Factors That Influence Pricing
Type of Work
The nature of the work affects pricing.
For example, handling inbound enquiries or customer complaints may require different skills than technical support, telemarketing, or product support, which impacts recruitment and training costs.
Skill of Agent
Agent skills such as language proficiency, technical expertise, industry knowledge, and contact centre experience also influence pricing.
Risk and Reward
Outsourcers factor in risk when setting profit margins.
High-risk campaigns, such as sales-based models, may incur higher rates to offset potential variability in performance.
Understanding these factors helps clarify what’s included in an outsourcer’s hourly rate and allows for better comparison between providers.
What Australian businesses outsource their contact centres?
It’s probably no surprise that some of the largest contact centres in Australia are in the Telecommunications, Banking, Insurance, Superannuation and Energy (e.g. Electricity and Gas) sectors, given their customer base is at a minimum, a state but often the whole of Australia.
So it’s also not surprising that many of these companies rely on contact centre outsourcers in Australia (and offshore) to provide them with contact centre services.
For some, the entire contact centre operations are outsourced, while for others, they only outsource some specific functions (e.g., inbound, outbound, complaints, sales, service, etc.) or use the outsourcers for overflow work or seasonal work.
Telstra, Medibank, NAB, Energy Australia, BUPA, Optus, Qantas, Simply Energy, Origin, and Westpac are just some of the companies using contact centre outsourcing as part of their customer management strategy*.
Even the Australian Taxation Office uses call centre outsourcers. When you consider that banks, insurance providers, and the ATO use outsourcers, it’s a great testament to the strict security, privacy, and technology that outsourcers can provide.
The use of offshore contact centres
There are significant cost savings for businesses that use offshore call centres, but not surprisingly, most companies aren’t too keen on publicly advertising the fact, given the often (and not always fair) criticism of the use of offshore contact centres.
The Australian Customer Experience Professionals Association (ACXPA) will soon launch a new service that will help Australian consumers identify companies that use onshore or offshore call centres. Stay tuned!
It’s not just big business using outsourcers.
As outsourcers are experts at managing customers, many small businesses outsource all their customer support to outsourcers – whether it’s just to handle the odd enquiry or all the customer service and sales calls so they can focus on their skills/expertise.
It’s also common for small businesses to outsource particular components, such as outbound sales, retention calls, etc., or use an outsourcer to supplement their own internal team.
*As of January 2025
How Call Centre Outsourcing Pricing Works
Risk and Commercial Models in Call Centre Outsourcing
While indicative hourly rates and their inclusions are important, risk is another key factor influencing outsourcing costs.
Call centre outsourcers assess the commercial risks of each campaign, as these directly impact their potential income.
Risks are often tied to Key Performance Indicators (KPIs), with penalties for underperformance and incentives for exceeding expectations.
These risk factors shape the commercial models used in outsourcing agreements.
Low-Risk Models
In this model, the outsourcer charges a fixed hourly rate, ensuring predictable income and reduced financial risk.
- Benefits for the Client: Lower costs due to reduced risk for the outsourcer.
- Ideal For: Straightforward campaigns with minimal variability.
Moderate-Risk Models
This model combines a fixed hourly rate with performance-based incentives to encourage better results.
Incentives may include:
- Quality Metrics: Bonuses for achieving high-quality interactions.
- Sales Metrics: Rewards for meeting or exceeding sales targets.
- Efficiency Metrics: Incentives for improving metrics like average handle time or first-call resolution.
- Ideal For: Businesses seeking to balance fixed costs with performance-driven outcomes.
High-Risk Models
Typically used in telemarketing or commission-based campaigns, where the outsourcer earns a fee per sale or lead.
Challenges:
- Agents are paid hourly, regardless of performance, creating significant risk for the outsourcer.
- High margins are required to offset slow sales periods.
- Ideal For: Established campaigns with proven conversion rates.
- Risk Factor: New products with limited data pose higher risks, making some outsourcers unwilling to accept such campaigns.
Conclusion
Understanding the risk profile and selecting the right commercial model is critical to achieving a successful outsourcing partnership.
Align your business needs with a model that balances cost efficiency, performance incentives, and risk management for optimal results.
Different BPO Pricing Models
Risk aside, there are many ways outsourcers can structure their pricing models. These include:
- Per Hour: A straightforward hourly rate for the time agents spend on your campaign.
- Per Minute: Charges based on the total minutes spent handling calls or other interactions.
- Per Call: A flat fee for each call handled, regardless of duration.
- Average Handling Time (AHT): Pricing based on talk time plus after-call work, such as order processing or case updates.
- Base Rate + Per Call/AHT Minute Rate: A base retainer (weekly or monthly) with additional charges for each call or AHT minute.
- Outcome-Based: Payment tied to results, such as per sale, lead, or appointment.
- Monthly Retainer + Reduced Per Call/Minute Rate: A retainer with lower rates for calls or minutes exceeding the agreed threshold.
- Fixed Price: A set fee for specific projects, such as database cleansing or welfare campaigns with defined customer numbers.
Defining Your Requirements
Finding the right call centre outsourcing partner can be a complex process, but clearly defining your requirements is the first step.
A well-thought-out plan helps you identify a partner with the right experience, resources, and capabilities to meet your specific needs.
Here are some key factors to consider when determining your requirements:
• Preferred location(s): Where do you want the call centre to be based?
• Size of campaign: What is the expected volume of work?
• Functions: What services do you need support with (e.g., sales, customer service, technical support)?
• Channels: Which customer communication channels do you want supported (e.g., phone, email, SMS, live chat)?
• Technology needs: What systems are required, such as CRM tools, chatbots, or call recording software?
• KPIs: What performance metrics are essential (e.g., sales conversion rates, response times)?
• Commercial model: Which pricing structure works best for your business?
• Training materials and scripting: Will you provide these, or will the partner need to create them?
• Hours of operation: What coverage do you require (e.g., 24/7 or specific business hours)?
Questions to ask Potential Outsourcing Partners
Once you’ve defined your requirements, it’s time to evaluate potential partners.
Asking the right questions can help you determine if a provider is a good fit for your business.
Here’s a checklist of questions to guide your discussions:
1. Experience and Stability
• How long have they been in operation?
• How stable is their management team?
2. Recruitment and Retention
• What is their recruitment process?
• What are their staff turnover and attrition rates?
• What are their employee engagement scores?
3. Training and Development
• How do they reward and incentivise staff?
• How do they manage training?
• How much coaching do employees receive, and is it included in the pricing?
4. Relevant Experience
• Have they managed similar campaigns before?
• Have they worked with your competitors?
5. Specialisation
• What are their areas of specialisation?
• Do they specialise in any particular industries?
6. Reporting and Metrics
• What type of reporting can you expect?
• What is the reporting frequency?
7. Certifications and Security
• Do they have relevant certifications (e.g., ISO-9001, PCI, ISO/IEC 27001)?
8. Communication and Support
• Do they have a local representative you can liaise with?
• Who will be your day-to-day contact?
9. Scalability and Flexibility
• How do they handle changes in forecasted volumes?
• What is the process for adjusting the agreement?
10. Business Continuity and Reputation
• What is their business continuity plan (BCP)?
• Can they provide customer testimonials or references?
• What is their customer retention rate? If they’ve lost campaigns, why?
Take the Hassle Out of Finding the Right Call Centre Partner with CX Connect
The goal of CX Connect is to make it easy for you to find and connect with call centre outsourcers by completing our simple outsourcing wizard.
Why spend hours searching the internet, repeating information, or chasing unresponsive suppliers when we can simplify the process for you?
In simple business terms, we’re like a free broker – introducing you to trusted, quality-approved suppliers best suited to meet your requirements.
This saves you time and reduces the risk and hassle of finding the right partner.
How It Works
- Step 1: Complete the call centre outsourcing wizard.
- Step 2: We’ll review your requirements and manually match them with suppliers from our quality-approved database. Your details will be shared with the best-fit suppliers, who will contact you directly.
- Step 3: You’re free to negotiate prices, terms, and other details directly with the recommended suppliers and select the best fit for your business. Our role is to make the right introductions.
CX Connect is a free industry service provided by the Australian Customer Experience Professionals Association (ACXPA), helping you find the perfect outsourcing partner, quickly and confidently.
How long does it take to complete the outsourcing wizard?
Our goal is to ensure we have the right information to enable us to connect you with the appropriately skilled and experienced outsourcer so we make no apologies for asking a number of questions via the outsourcing wizard.
These questions have been based on decades of experience in the global call centre outsourcing industry and asking anything less will result in wasted time for you, and less interest in outsourcers so ultimately answering these now will save you a lot of time and effort in the future (as you’ll be asked all the same questions by most outsourcers).
On average, we find it takes most businesses around 5 minutes to complete the wizard.
Is my submission confidential?
Absolutely. Please refer to our Privacy Policy but in short, we only share your information with outsourcers we believe are the best fit for your business.
How do you determine the right outsourcers to recommend?
All submissions are manually reviewed and assessed and we include a range of factors to determine the best fit. As you’ll note, our outsourcing wizard is quite comprehensive and your answers to the questions help us considerably.
How soon before we hear from the recommended outsourcers?
Our aim is to review all submissions via our outsourcing wizard and make the appropriate introductions to suitable suppliers within 24 hours. Because of the high quality of our leads to the outsourcers, you’ll typically hear from the outsourcers the same day (depending on the time of day of course). In the event you don’t hear from an outsourcer, please contact us.
How many suppliers will we hear from?
Because of the detail captured in the outsourcing wizard, we are typically able to identify up to 3 outsourcers who best meet your requirements.
Are you aligned with any outsourcers or businesses?
No. CX Connect is a free industry service provided by the Australian Customer Experience Professionals Association (ACXPA) and we are strictly vendor-agnostic – our goal is to help you find the best-fit suppliers for your business. We typically will recommend up to three quality-checked and approved suppliers and the decision on which outsourcer you select will always be yours to make.
Is there any cost to use the service?
No. The CX Connect service is free to use for you. We earn our revenue from Vendor Members of the Australian Customer Experience Professionals Association (ACXPA) and suppliers who pay us a small fee for providing them with high-quality leads that they know are well suited to their business.
Is there someone I can talk to?
If you need to contact us to help you complete the outsourcing wizard or you need some guidance please contact us at enquiries@cxconnect.com.au or call us on 03 9492 2873.
