How CX Connect works to help your business
If you’ve ever tried to source someone to answer your business phone calls, conduct telemarking, find a consultant or purchase some contact centre technology, you’ll know how hard it can be to find the right solution.
Searching Google, making endless phone calls and emails and repeating the same conversation over and over can be frustrating and tiring.
Well, now there is a better way!
Our sourcing experts have decades of industry experience that enables us to match customer requirements to suitably qualified outsourcing suppliers.
Put simply, we will help introduce you to suppliers that have the right level of experience, skill and pricing to meet your specific requirements.
You are then free to select and negotiate directly with the suppliers to ensure you get the right fit and outcome for your business.
Why use CX Connect?
We’re not an online platform that automates everything or that uses AI to make recommendations that are way off the mark.
Every submission is manually reviewed by our experienced team that has decades of experience in running real businesses.
Combined with our purpose-built wizards to capture your requirements, we find solutions that work in the real world for your business, not just ones built on computer algorithms and answering a few basic questions.
The old adage ‘junk in, junk out’ is certainly true – by taking the time to answer the questions in our wizard now, it will save you hours of time repeating information with various suppliers and will ensure we can recommend the best-fit suppliers for your business.
Whether it’s to find call centre outsourcers, contact centre technology providers or consultants for your CX or contact centre technology project – we’re here to help!
Benefits of using CX Connect
CX Connect is a free service provided by the Australian Customer Experience Professionals Association (ACXPA).
ACXPA helps Australian businesses deliver efficient and effective customer experiences via phone, digital and in-person channels by empowering their employees with the skills, industry insights and professional support networks they need to succeed.