How CX Connect works to help your business

If you’ve ever tried to source someone to answer your business phone calls, conduct telemarking, find a consultant or purchase some contact centre technology, you’ll know how hard it can be to find the right solution.

Searching Google, making endless phone calls and emails and repeating the same conversation over and over can be frustrating and tiring.

Well, now there is a better way!

Our sourcing experts have decades of industry experience that enables us to match customer requirements to suitably qualified outsourcing suppliers. 

Put simply, we will help introduce you to suppliers that have the right level of experience, skill and pricing to meet your specific requirements.

You are then free to select and negotiate directly with the suppliers to ensure you get the right fit and outcome for your business.

Why use CX Connect?

We’re not an online platform that automates everything or that uses AI to make recommendations that are way off the mark.

Every submission is manually reviewed by our experienced team that has decades of experience in running real businesses.

Combined with our purpose-built wizards to capture your requirements, we find solutions that work in the real world for your business, not just ones built on computer algorithms and answering a few basic questions.

The old adage ‘junk in, junk out’ is certainly true – by taking the time to answer the questions in our wizard now, it will save you hours of time repeating information with various suppliers and will ensure we can recommend the best-fit suppliers for your business.

Whether it’s to find call centre outsourcers, contact centre technology providers or consultants for your CX or contact centre technology project – we’re here to help!

Smart sourcing menu - select the type of support you need for your business.

Benefits of using CX Connect

  • Save money

    Our service is completely free to use and by receiving multiple proposals that will all meet your requirements,  you’ll be able to compare, negotiate and select the best value for money proposal for your business.

  • You'll receive high-quality proposals

    Our online form will help you define your requirements which is a critical component in making sure you receive high-quality and accurate proposals from different suppliers enabling you to easily compare ‘apples with apples’.

  • Lower risk

    All our recommended suppliers have been screened by us with proven performance supported by other happy customers so you can rest assured you’ll be in good hands.

  • Save time

    You don’t need to spend hours searching the internet or making multiple phone calls and emails trying to find the right solution. Just fill out our online form once, and multiple suppliers will be briefed on your requirements and they’ll then contact you directly with proposals.

  • Get connected at the right level

    We know you’re busy so we’ll make sure that you are connected directly to senior contacts with our recommended suppliers to fast-track discussions and negotiations.

  • Local Support

    Our Australian-based support team are here to help at any time. Just call us on +61 3 9492 2873 Monday to Friday, 8:30 am to 5:30  pm AEST or email us at

ACXPA logo

CX Connect is a free service provided by the Australian Customer Experience Professionals Association (ACXPA).

ACXPA helps Australian businesses deliver efficient and effective customer experiences via phone, digital and in-person channels by empowering their employees with the skills, industry insights and professional support networks they need to succeed.

Still got questions?

Read our Frequently Asked Questions or contact our Australian-based support team.

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