Free, vendor-neutral sourcing by ACXPA
Find the right outsourcing, technology or CX partner — fast, free, and human-reviewed
Whether you’re exploring outsourcing support, contact centre technology, or independent CX consultants, CX Connect helps you define your requirements and connects you with trusted, pre-qualified suppliers matched to your goals and budget.
Free for businesses • No obligation • Expert-reviewed matches
How it works
Select your solution
Choose Outsourcing or Technology, then complete our comprehensive wizard (typically 8–12 minutes). We ask the real-world questions suppliers need to price and scope accurately, so you don’t repeat yourself later.
Shallow forms create shallow proposals. We deliberately go deeper to save you time overall.
We review and shortlist
Experienced industry practitioners manually assess your brief and match you with a focused shortlist of trusted, pre-qualified suppliers based on capability, scale, sector experience, geography and budget.
Suppliers respond with proposals
We introduce you to senior contacts. Suppliers may ask clarifying questions, then send proposals for you to compare. You negotiate directly to choose the best fit. Free and no obligation.
Why CX Connect works better
Expert human review
Requests are assessed by practitioners who’ve run contact centres and CX programs. No spray-and-pray algorithm.
Tailored shortlists
We match on capability, scale, sector experience, geography and budget so you get useful conversations first.
Time-saving intros
We connect you directly with senior contacts who already understand your brief, so you move faster with less noise.
Benefits at a glance
Save money
Service is free for buyers; clearer briefs mean stronger, more comparable proposals.
Save time
One thorough brief up-front prevents endless back-and-forth and duplicate discovery calls.
Lower risk
We recommend suppliers with proven performance and satisfied customers.
Direct senior access
Introductions to the right decision-makers so you can get straight to substance.
Quality proposals
Our purpose-built wizard yields detailed, relevant responses you can actually compare.
Local support
Australian-based team via enquiries@cxconnect.com.au or +61 3 9492 2873.
Who uses CX Connect
Anyone responsible for improving customer operations, service or technology. CX Connect is an independent ACXPA service that introduces buyers to vetted suppliers for outsourcing or contact centre technology — regardless of job title or department.
Heads of CX / Customer Service / Transformation
Looking to lift service quality, retention and customer outcomes with credible supplier options.
Operations, WFM & Technology Managers
Scaling teams, smoothing peaks or modernising platforms without disrupting day-to-day operations.
General Managers, IT Managers, Marketing & Finance
Accountable for CX, digital channels or cost optimisation and need suppliers that deliver ROI.
Commercial, Sourcing & Governance Teams
Want independent, pre-screened supplier options that align to scope, risk and value for money.
CEOs, COOs & Founders
Need expert guidance, a market scan or an independent review before committing to change.
Business Owners & Startups
Want trustworthy advice and fast, fair proposals without agency costs or spammy sales cycles.
Independent. Practitioner-led. Built on real operational experience.
CX Connect is an independent platform provided by the Australian Customer Experience Professionals Association (ACXPA) — a trusted industry body focused on raising the standard of customer service and experience.
Founded by industry practitioners who have led and transformed real service operations, ACXPA provides independent standards, benchmarking, practical tools and learning that help organisations make better decisions and deliver stronger customer outcomes.
Frequently asked questions
Typically 5–10 minutes. We ask the right level of detail so suppliers can price and scope accurately, which saves you repeating yourself later and leads to stronger, more relevant proposals.
It’s free for businesses. CX Connect is an independent ACXPA service — suppliers are not charged to be listed or considered, and only pay a small fee when a successful introduction is made.
CX Connect is independently run by ACXPA. Suppliers do not pay to be listed or recommended — selection is based on fit, capability, and experience. Because suppliers only pay when a suitable match is made, it’s in everyone’s interest to ensure high-quality, relevant introductions.
We keep it focused — usually 2–4 carefully matched suppliers that best fit your requirements, so you can compare like-for-like without being overwhelmed.
Our team reviews your brief, shortlists the best-fit suppliers, and makes introductions. Suppliers may ask clarifying questions and then provide proposals you can compare directly.
Typically within 24–48 hours on business days once your brief has been shared with the shortlist.
Yes. We introduce senior contacts so you can ask questions, refine scope, and negotiate terms directly.
Let us know and we’ll reassess your requirements. If needed, we can also connect you with ACXPA-aligned experts to help refine your approach before re-engaging suppliers.
No. Your brief is only shared with the small number of shortlisted suppliers we believe are a strong fit — not broadcast broadly.
Outsourcers and BPO providers value receiving well-defined, relevant opportunities rather than chasing low-quality leads. By working through CX Connect, they can focus on opportunities that are more likely to proceed — which ultimately benefits both sides.
Ready to get started?
Outsourcing support
Inbound service, sales, retention, back office or overflow.
Contact centre technology
CCaaS platforms, WFM, QA, analytics, bots and more.
Free service • No obligation • Human-reviewed matches