About CX Connect

Helping businesses build better customer experiences

CX Connect is a free service helping organisations find trusted outsourcing and technology partners without the noise and guesswork.

I’m Justin, founder of CX Connect and CEO of ACXPA. After decades in contact centres, outsourcing and technology, I launched CX Connect in 2018 to make supplier matching faster, safer and built on real expertise.

Justin Tippett, Founder of CX Connect
Founder of CX Connect. CEO of ACXPA.

The industry expertise behind every supplier match

If you’re here, you’re looking for the right supplier. That decision matters — and you don’t want to waste time or money on the wrong fit.

Behind the scenes it’s not an algorithm or AI bot — it’s me. With decades of running large operations, setting national standards and judging the best in the industry, I’m uniquely placed to help you cut through the noise and connect with suppliers you can trust.

  • CEO, Australian Customer Experience Professionals Association (ACXPA)
  • Former CEO, award-winning 1,500-seat BPO (Best BPO in Australia)
  • Co-creator, Australian Call Centre Rankings
  • Co-creator, Australian Contact Centre Quality Standards
  • Industry judge across major awards
  • Chair and host of national roundtables

Why I do this

Everything I do has one goal: help businesses deliver better customer experiences. CX Connect is one way I do that, alongside leading ACXPA and building practical training at CX Skills.

Since 2018, CX Connect has helped organisations cut through hype and connect with suppliers that fit. Whether it’s outsourcing operations or choosing the platform stack, the aim is the same: clarity, fit and fewer expensive mistakes.

How CX Connect helps

  1. Define what matters

    Use the Outsourcing or Technology wizard to outline needs, constraints and priorities.

  2. Get a smart shortlist

    Receive a curated set of suppliers matched on capability, culture, compliance, location and track record.

  3. Talk to the right people

    Warm introductions to decision-makers. You deal with them directly.

Part of a bigger mission

The aim: lift the standard of customer experience in Australia with smarter operations, fair outcomes for customers and staff, and decisions grounded in evidence.

In practice: clear standards and benchmarking, modern WFM and quality, and technology choices that serve customers. Capability gets raised across the industry, not just inside one brand.

The work spans advocacy, education and real delivery: helping leaders set measurable goals, align investment to outcomes, and build teams that can sustain performance long after the project buzz wears off.

The ecosystem: standards and benchmarking through ACXPA, practical training via CX Skills, and specialist optimisation and outsourcing support through CX Consult.

Ready to find the right partner?

Pick the path that fits and get connected with suppliers you can trust.