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CX Connect is a free industry service in Australia to help you find trusted suppliers for contact centre outsourcing (BPOs), contact centre technology providers and CX/contact centre consultants that meet your requirements.
Why Use CX Connect?
For over six years, we’ve been helping Australian businesses source and partner with outsourcing partners and technology suppliers because that’s our expertise – over 30 years of experience in managing contact centre operations across the public and private sectors.
No fuss, no fanfare – just good, ethical advice and service that puts your needs first.
FREE
There is no cost to use this service.
UNBIASED
Objective and independent advice.
SAFE
Qualified and trusted suppliers, discrete service.
What is CX Connect?
CX Connect is a free industry service that, based on your requirements, connects you to recommended suppliers of contact centre outsourcers, contact centre technology suppliers and Customer Experience (CX) and Contact Centre Consultants.
Our online wizards help you to define your requirements, and then our expert team will connect you to quality-checked suppliers that will meet your exact requirements saving you time, money, risk and a whole bunch of stress!
The service is provided by the Australian Customer Experience Professionals Association (ACXPA) and is completely free to use. You have complete control over the sourcing process and can choose and negotiate with any of the suppliers we recommend to you and negotiate the terms, pricing etc directly with your chosen supplier, our role is to simply narrow the field for you based on your requirements.
No more google searches, ringing around and repeating your story, filling out countless enquiry forms, leaving messages etc. Just tell us your requirements once and proposals will be sent directly to you!
Helping you find quality outsourcing suppliers
There are a lot of moving parts in managing a successful business and supporting your customers can sometimes feel like a complex jigsaw!
There is, however, a range of suppliers and solutions that can help make your life easier, whether it’s to outsource your existing call centre or engage a contact centre BPO to handle certain functions like sales, service, technical support etc. or it might just be some help with a particular campaign or to help with call overflow.
Or perhaps you need some help with optimising your contact centre operation with the help of a call centre consultant or customer experience consultant or you need to find some contact centre technology that can improve your efficiency, provide new insights, improve security, power your remote workforce and so on.
CX Connect is a free industry service provided by the Australian Customer Experience Professionals Association (ACXPA) to help you find and connect to suppliers that can meet your requirements.
Just complete our free online wizard, and we’ll connect you to suppliers who are best matched!
Free. Easy. Accurate.
Free Resources
Most of the information you read about call centre outsourcing or call centre technology is written by vendors so it’s a little biased in steering you towards their solutions.
Read our free guides on contact centre outsourcing and contact centre technology, vendor agnostic and just designed to help you make information decisions.
And to prove our point, no email addresses are required – the guides are free to read at any time.
