What is CX Connect?
CX Connect is a free service that connects Australian businesses with recommended suppliers for contact centre outsourcing and technology solutions.
Our user-friendly online wizards make it easy to define your specific needs.
From there, our expert team matches you with quality-approved suppliers—helping you save time, money, and the hassle of finding the right partner.
This service, proudly provided by the Australian Customer Experience Professionals Association (ACXPA), gives you complete control.
You can evaluate, choose, and negotiate directly with suppliers, while we take the guesswork out of the search process.
Forget the endless Google searches, repetitive phone calls, and incomplete responses. With CX Connect, you’ll receive tailored proposals from trusted suppliers—quickly and easily.
Why Use CX Connect?
CX Connect is a free industry service dedicated to helping Australian businesses find the right outsourcing providers and technology suppliers.
With decades of experience managing contact centre operations across the public and private sectors, we know the importance of finding the right partners. When businesses make the right connections, they deliver better customer experiences, operate more efficiently, and achieve stronger business outcomes.
Our mission is to help businesses achieve these results by offering ethical, results-driven advice and connecting them with trusted partners. This not only fosters meaningful and memorable customer interactions but also strengthens the industry by raising standards and driving sustainable growth.
No fuss, no fanfare—just trusted expertise that puts your success and the industry’s future first.
Helping You Find Quality Suppliers
Managing a successful business and supporting your customers can sometimes feel like solving a complex puzzle. Fortunately, there are outsourcing providers and technology solutions that can simplify your operations and enhance your customer service.
Whether you’re looking to outsource your call centre operations, engage a BPO partner for specific tasks like sales or technical support, or find solutions for call overflow or short-term campaigns, there’s a supplier for every need.
Or maybe you’re seeking contact centre technology to boost efficiency, improve customer insights, enhance security, or support your remote workforce.
That’s where CX Connect comes in. As a free industry service provided by the Australian Customer Experience Professionals Association (ACXPA), we connect you with suppliers tailored to your requirements.
Simply complete our free online wizard, and we’ll match you with the right partners.
Simple. Trusted. Effective.
Free, Vendor-Neutral Guides to Help You Decide
Making informed decisions about call centre outsourcing or technology solutions can be challenging, especially when most resources are written with a sales pitch.
That’s why we’ve created free, vendor-neutral guides designed to give you objective advice.
Best of all, no sign-up is required—just click and read!
CX Connect is a service provided by the Australian Customer Experience Professionals Association (ACXPA), dedicated to empowering Australian businesses to deliver purposeful customer experiences by connecting them with trusted outsourcing providers and technology suppliers.
