How to find a Customer Experience and/or Call Centre Consultant in Australia

There has never been a busier time for call centre, contact centre, and customer experience (CX) consultants!

With customer experience now the key differentiator in the marketplace, senior executives are seeking expert guidance on everything from omnichannel strategies and customer journey mapping to customer effort reduction and operational efficiency and, of course, artificial intelligence (AI).

In addition to these emerging areas, consultants also specialise in traditional fields like process optimisation, health checks, knowledge management, and workforce planning, as well as cutting-edge technologies like Chatbots and Robotic Process Automation.

Previously, we offered a consulting wizard to help match businesses with consultants, but we’ve streamlined the process by providing direct access to our CX Supplier Directory. This comprehensive directory features a range of consultants with diverse expertise, allowing you to explore and choose the best fit for your business needs.

While the consultants listed in our directory have not been individually vetted by CX Connect, their profiles include detailed information about their skills, services, and areas of expertise, as well as their contact details, so you can reach out to them directly.