About CX Connect
The CX Connect team is passionate about helping and supporting Australian businesses to build successful partnerships with call centre outsourcers/BPOs and contact centre technology suppliers based both here in Australia, and overseas.
We’ve spent years working directly in the call centre outsourcing, consulting and technology business in the private and public sector, so we realise how frustrating it can be for both parties when partnerships aren’t set up correctly.
We’ve also experienced first-hand how hard it can be to find the right supplier that “is on the same page” in helping you achieve your business objectives, so we’ve built a service that aims to make the process a lot easier, simpler and quicker.
CX Connect supports customers and suppliers
We built CX Connect to make it easier to connect customers and suppliers.
We do this by taking a bit more time to understand both the customer’s requirements and the supplier’s capabilities and only facilitating introductions when there is true alignment.
Put simply, this saves wasting valuable time, money and frustration for both parties.
To do this well, we make no apologies for taking a bit longer in getting to know requirements and capabilities. If you are just looking for a quick matching site there are certainly other options available in the marketplace.
But if you are looking to find a quality, reputable suppliers keen to win your work it takes around 5 minutes to complete our online form.
Yes, that requires a level of commitment, but that investment in time upfront will ensure that we understand your requirements and can introduce you to the appropriately qualified (and keen) suppliers saving you hours of work and frustration as well as reducing the risks for you in finding the right suppliers.
CX Connect is a free service provided by the Australian Customer Experience Professionals Association (ACXPA). ACXPA helps Australian businesses deliver efficient and effective customer experiences via phone, digital and in-person channels by empowering their employees with the skills, industry insights and professional support networks they need to succeed.