About CX Connect
At CX Connect, our mission is to help Australian businesses build successful partnerships with call centre outsourcers (BPOs) and
contact centre technology suppliers, both locally and overseas.
Since 2018, we’ve been working behind the scenes to support businesses in finding the right partners, focusing on quality connections rather than fanfare.
With years of hands-on experience in outsourcing, consulting, and contact centre technology, we understand the importance of getting it right the first time.
And we know finding the right supplier isn’t always easy.
That’s why we’ve created a service to streamline the process, making it easier, faster, and less stressful to find partners that align with your business goals.
CX Connect Supports Customers and Suppliers
We designed CX Connect to make connecting businesses with the right suppliers seamless and effective.
By taking the time to understand both your needs and a supplier’s strengths, we ensure meaningful introductions that drive success.
Our process focuses on saving time, money, and effort by eliminating the guesswork of finding reliable suppliers.
Completing our online wizard is quick and straightforward, giving you a tailored shortlist of trusted suppliers.
This upfront effort saves you hours of searching, reduces risk, and ensures you’re connected with the right partners to meet your needs.
Industry-Backed Expertise
CX Connect is a free service provided by the Australian Customer Experience Professionals Association (ACXPA).
At ACXPA, our passion is to help businesses deliver better customer experiences.
We know that finding the right suppliers can make a significant difference in achieving that goal, which is why we created CX Connect—to make it easier for businesses to connect with high-quality, trusted partners.
By enabling businesses to access the best in outsourcing and technology, we’re helping to improve customer interactions across phone, digital, and in-person channels.
This service reflects our commitment to supporting businesses in building meaningful partnerships that drive exceptional customer outcomes.
Our focus is on fostering connections that deliver real value—helping businesses achieve success through better customer experiences, one partnership at a time.
