About CX Connect
Helping businesses build better customer experiences
I’m Justin, founder of CX Connect and CEO of ACXPA. After decades in contact centres, outsourcing and technology, I launched CX Connect in 2018 to help organisations find the right outsourcing and technology partners quickly and safely.
- CEO, Australian Customer Experience Professionals Association (ACXPA)
- Former CEO, award-winning 1,500-seat BPO (Best BPO in Australia)
- Co-creator, Australian Call Centre Rankings
- Co-creator, Australian Contact Centre Quality Standards
- Industry judge across major awards
- Chair and host of national roundtables
Why I do this
Everything I do has one goal: help businesses deliver better customer experiences. CX Connect is one way I do that, alongside leading ACXPA and building practical training at CX Skills.
Since 2018, CX Connect has helped organisations cut through hype and connect with suppliers that fit. Whether it’s outsourcing operations or choosing the platform stack, the aim is the same: clarity, fit and fewer expensive mistakes.
How CX Connect helps
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Define what matters
Use the Outsourcing or Technology wizard to outline needs, constraints and priorities.
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Get a smart shortlist
Curated suppliers matched on capability, culture, compliance, location and track record.
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Talk to the right people
Warm introductions to decision-makers. You deal with them directly.
Part of a bigger mission
CX Connect is a free service delivered through the ACXPA ecosystem. The goal is simple: better supplier matches, stronger operations and better outcomes for customers.
It’s one piece of work I’ve led for years: lifting capability, standards and performance across customer experience in Australia.
For deeper capability: standards, benchmarks, replays and the WFM Hub via ACXPA, practical training through CX Skills, and specialist consulting via CX Consult.
Ready to find the right partner?
Pick the path that fits and get connected with suppliers you can trust.