Customer FAQs

Typically 5–10 minutes. We ask the practical questions suppliers need to price and scope accurately. Investing a little time now means no repeated discovery calls and better, comparable proposals later.

No cost for buyers. CX Connect is an independent service provided by ACXPA and funded by participating suppliers. There are no hidden catches.

Usually a focused shortlist of 2–4 vetted suppliers. Enough choice to compare, without inbox overload. We only introduce suppliers we believe are a strong fit.

All suppliers are screened before joining our CX Connect program. Depending on the category, our process can include an online assessment, site visits, interviews with senior leaders, reference checks and capability demonstrations.

Humans do it. Our industry practitioners review your brief and match against capability, scale, sector experience, locations, budget and risk profile. No black-box algorithm.

We review your brief, introduce you to senior contacts at shortlisted suppliers, and they may ask clarifying questions. Suppliers will then send proposals for you to compare.

Typically within 24–48 hours on business days once we’ve shared your brief with the shortlist.

Yes. You’ll deal directly with decision-makers to ask questions, refine scope and negotiate terms. We stay available if you need guidance.

Tell us and we’ll reassess. If you’d like independent advice, we can connect you with experienced CX consultants for an objective review.

Yes. We share your details only with the shortlisted suppliers we believe are a fit, in line with our Privacy Policy.

Let the chosen supplier know and proceed with contracting. They’ll notify us, and we’ll also let the unsuccessful suppliers know to save you the admin.

Yes. While we specialise in contact centres, technology and CX consultants, we can also help with adjacent services. Get in touch for a confidential chat.